8999com Privacy Policy: How We Handle Your Information
8999com collects and uses your personal information only to operate your account, process transactions through routes like Nagad and Bank Transfer, and keep your session secure. What we collect, why we collect it, and how you can manage it — that is what this policy covers. Access to our services depends on your local law and eligible regions.
Account data handled with care
Nagad and Bank Transfer transaction records
Your rights clearly set out
Contact route available for queries
POLICY SCOPE AND POSTURE
What This Privacy Policy Covers and Why It Exists
This policy describes how we — 8999com — collect, use, store and, where relevant, share information that relates to your account. When you open an account, make a deposit via Nagad or Bank Transfer, browse the lobby, or contact our support team, certain information is created or provided. We use that information to process your transactions, verify your account, respond to your queries, and keep the platform running correctly for your region. We do not sell your personal data to third parties. We may share data with payment processors — such as the services behind Nagad transfers and Bank Transfer routes — strictly to complete the transaction you have started. We also use cookies and similar tools to remember session preferences and measure how pages load on your device; you can review cookie settings in your browser at any time. The scope of this policy applies to the 8999com website and the account area you access through it. It does not cover third-party sites that may be linked from our pages. Whether this policy and our services apply to you depends on your local law and the eligible regions we serve. If there is a conflict between a local legal requirement and what we have written here, the local requirement takes precedence.
Nagad transaction records
Bank Transfer deposit data
Account wallet activity
Session and device identifiers
Support correspondence
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies and Where It Does Not
Not every interaction on or around 8999com falls under the same data handling rules. The four areas below define what this policy covers directly, what it touches partially, and what sits outside it entirely. Knowing the boundary helps you decide where to direct a query about your information.
Account Access and Login
Any information you provide when opening or logging into your account — email address, password, and identity details requested during verification — falls fully within this policy. We control how that data is stored and how long it is retained in line with our account records process.
Transaction and Payment Records
Deposits and withdrawals processed through Nagad or Bank Transfer generate transaction records that are held in your account history. These records are covered by this policy. However, the payment provider's own privacy terms also apply to the portion of data they handle on their infrastructure.
Site Content and Lobby Activity
Your browsing path through the lobby, the game categories you open, and the pages you view generate session data. We use this to keep the site working correctly on your device and to understand how our pages perform. This activity data is covered here and not shared for marketing by third parties.
Third-Party Services and External Links
Links from our pages to external sites — including payment provider portals or game studio pages — are outside the scope of this policy once you leave our domain. We do not control what those sites collect. Review their own privacy statements directly if you have concerns about data they hold.
YOUR ACCOUNT RIGHTS
Practical Steps You Can Take Under This Policy
You have concrete options for managing how your information is used. Reviewing what we hold is the starting point: your account area shows the details associated with your profile, and the transaction history section displays a record of deposits and withdrawals processed through your chosen payment route. If any detail — such as a name, contact number or payment reference — is incorrect, you can update it directly in your account settings or ask our support team to make the correction. For questions about data we hold that are not visible in your account, you can raise a query through the support route described in the contact section of this page. We will acknowledge your query and respond with the relevant information or the steps we are taking. Requests to delete or restrict data are assessed against our retention obligations; we will explain in our response what we can action and what we are required to keep under applicable rules. Your rights under this policy are subject to the legal framework of your eligible region.
Review Your Records
Open the account area on your device and check the profile and transaction history sections. The information we hold about your deposits, withdrawals and account details is visible there directly without needing to contact support first.
Correct Account Details
If a name, contact address or payment reference held on your account is wrong, update it through account settings. For changes that require identity verification, follow the on-screen instructions or contact support with the correct detail and a note of what needs updating.
Raise a Data Query
For data questions not answered by your account view, reach our support team using the contact route listed on this page. State clearly what information your query relates to — account data, transaction records or session history — so we can respond efficiently.
Request a Data Review
If you believe we hold data that should be corrected, restricted or deleted, write to us with the specifics. We will review against retention rules and reply with what we can do and any steps that depend on your region's applicable requirements.
PRIVACY CONTACT ROUTES
How to Reach Us About This Policy
If you have a question about this privacy policy, the data we hold on your account, or a transaction record linked to your Nagad or Bank Transfer activity, use the contact routes below. We handle privacy queries through the same channels shown on the site. Do not share passwords or full payment credentials in any message.
Live Chat
Open the live chat widget from any page on the site to ask about your account data or submit a privacy query. Describe what information your question relates to so our team can direct it correctly.
Email Support
Send your privacy or data query to the support email address published in the contact section of the site. Include your account reference and the specific data point or transaction record your question covers.
Account Help Centre
The help section within your account area includes answers to common privacy and data questions. Check there first — it covers account data access, transaction records and how to update your registered details without a support ticket.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies, Security and Retention
We take a structured approach to each stage of how your data moves through our systems — from the moment you enter details at account opening to how long transaction records are stored after your last activity.
Data Storage and Retention
Information and transaction records — including Nagad and Bank Transfer history — are stored for the period required to operate your account and meet applicable record-keeping obligations. When retention periods expire, we delete or anonymise the data. The exact periods depend on the type of record and your eligible region.
Cookies and Session Tracking
We use cookies to keep your session active between pages and to measure how the site loads on mobile devices. No advertising cookies from third-party ad networks are placed without separate disclosure. You can clear or block cookies through your browser settings; doing so may affect how your account session behaves.
Account and Transaction Security
Access to your account requires your registered credentials. Payment transaction records are linked to your account and visible only after you have logged in. If you suspect unauthorised access to your account, contact support immediately using the live chat or email route and change your password through the account settings screen.
Policy Updates and How We Notify You
When we update this privacy policy, the revised version is published on this page with the date of the change shown at the top. For material changes that affect how we use account or payment data, we will also place a notice in the account area so you see it the next time you log in. Continued use of the site after a change is published means you have read the updated terms.
PRIVACY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
The questions below cover what we are asked most often about how 8999com handles personal data, account records and payment information. If your question is not answered here, contact us through live chat or the support email address published on the site.
What personal information does 8999com collect when I open an account?
When you open an account, we collect the details you enter during registration — typically your name, email address and contact number — plus any identity documents requested during account verification. Once you make a deposit, your chosen payment route, such as Nagad or Bank Transfer, generates a transaction record that is stored in your account history.
Does 8999com share my data with third parties?
We do not sell your data. We share it only where necessary to operate the service — for example, with the payment processor handling your Nagad or Bank Transfer transaction. Those processors have their own privacy obligations. We do not share your data with advertisers or unrelated third parties outside what is needed to run your account.
How can I see the data 8999com holds about me?
Log into your account and open the profile and transaction history sections. Most of the information we hold is visible there directly. If you need a broader summary of data not shown in the account view, contact our support team by email or live chat and we will provide what we can within the applicable timeframe for your region.
Can I request that my account data be deleted?
You can request a data deletion review through our support channels. We will assess the request against our retention obligations — some records, such as transaction history linked to Nagad or Bank Transfer activity, may be required to be kept for a period set by applicable rules. We will explain in our reply what we can delete and what we must retain.
How do cookies affect my account and browsing on the site?
Cookies keep your session active as you move between pages and help the site load correctly on your mobile device. They do not store payment credentials. You can block or clear cookies through your browser, but this may require you to log in again each time you visit. No third-party advertising cookies are placed without a separate disclosure notice.
How will I know if this privacy policy changes?
We publish the updated policy on this page with the revision date shown at the top. For changes that affect how account or payment data is used, we also place a notice in the account area visible after you log in. Checking this page periodically is the most direct way to stay informed. Availability of services depends on your local law and eligible regions.
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