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These Terms & Conditions govern every interaction you have with 8999com — from opening your account and funding it through Nagad or Bank Transfer, to placing bets and requesting withdrawals. Access to this platform depends on your local law and the eligible regions defined within these terms.
By completing account registration and proceeding to use any feature on this platform — whether that is the slots lobby, live casino tables, the sportsbook, or the wallet — you confirm that you have read and accepted these Terms & Conditions in full. We reserve the right to update these terms at any time, and continued use of the platform after a published change constitutes acceptance of the revised version. Where a section of these terms conflicts with local law in Bangladesh or another eligible region, the locally applicable rule takes precedence to the extent required. Your account wallet activity — including deposits made via Nagad, fund transfers via Bank Transfer, and any withdrawal requests — is subject to the transaction rules described in the relevant wallet and payment sections of these terms. We do not operate in jurisdictions where such services are restricted, and it is your responsibility to verify that access is lawful from your location. If you are uncertain about your eligibility, check the account access conditions shown on the registration page or contact our support team directly before proceeding.
Understanding the reach of these Terms & Conditions helps you know which situations we govern directly and which fall under separate arrangements. The four areas below outline the boundaries clearly so you can navigate your account and any disputes with the right expectations.
These terms cover the creation, use and closure of your 8999com account, including identity verification steps, login credentials and the conditions under which we may restrict or suspend access. Eligibility depends on local law and the eligible regions we serve.
All deposits and withdrawals processed through Nagad or Bank Transfer fall within scope. Transaction limits, processing conditions and dispute procedures for these routes are governed by the rules set out here alongside any instructions shown in your account wallet area.
The game catalogue — including slots from studios like Pragmatic Play and Habanero, live tables, and the sportsbook — is governed by these terms. RTP figures are displayed only where the game or studio exposes that data; we do not publish figures independently of that source.
Payment processors, game studios and any external service you reach from this platform operate under their own terms. We are not liable for actions, errors or changes made by third parties, even where those services are integrated with your account flow.
These terms are not one-sided. Several practical steps are available to you directly through your account or through our support team. You can review your full transaction history — every Nagad deposit, Bank Transfer request and withdrawal record — from the history tab inside your signed-in account area. If any personal detail we hold on file is incorrect, you can request a correction by contacting support and supplying the relevant verification. You also have the right to ask what account data we hold, and we will respond through the same support channel you use to raise the query. Finally, if you decide to close your account, you can submit that request to us in writing via the support route — we will confirm the closure and the status of any pending wallet balance before finalising. None of these steps require you to accept new conditions; they follow the rights already set out in the terms you agreed to at registration.
Open the history section in your signed-in account to see every deposit, withdrawal and wallet movement. Nagad and Bank Transfer entries are listed separately so you can match them to your own records without contacting support.
If your registered name, contact number or other account detail needs updating, reach out to our support team with valid verification. We follow the correction procedure set out in these terms and confirm changes in writing once completed.
Any part of these terms that is unclear can be put to us directly. Contact support, reference the specific clause or situation, and we will provide a written response. We do not require you to accept a revised interpretation before we answer.
Submit a closure request through our published support channel. We will confirm the status of your account wallet, any pending transactions via Nagad or Bank Transfer, and notify you once the account is fully deactivated per the process described here.
If a clause in these Terms & Conditions affects your account — whether it relates to a Nagad transaction, a Bank Transfer dispute, or an account access question — use the contact routes below. We respond through the same channel you use, so keep a record of your message for reference. Access and response conditions depend on eligible regions and local service availability.
Open the chat widget from any page while signed in to your account. Use it to ask about specific clauses, flag a transaction discrepancy or request written confirmation of any terms-related decision we have communicated to you.
Send a detailed message to our published support email address. Include your account reference and the relevant section of these terms so our team can locate your record and respond with the correct policy position in writing.
The Help Centre accessible from your signed-in account contains published answers to common terms questions, including wallet rules for Nagad and Bank Transfer, account closure steps and the process for requesting a correction to your account details.
We approach these terms with the same directness we apply to payments and account management. Below are the four areas where policy and practice intersect on this platform, so you know what we hold, how we protect it and how to request changes.
We retain account and transaction data for the period required under the terms you accepted at registration. This includes records of Nagad deposits and Bank Transfer activity. You may request a summary of what we hold by contacting support through any published channel.
Cookies are used to maintain your signed-in session and to remember account preferences across visits. The cookie notice shown on your first visit explains the categories in use. Continuing to browse after acknowledging that notice is treated as acceptance under these terms.
Under these terms, you are responsible for keeping your login credentials secure. We do not ask for your password via chat or email. If you suspect unauthorised access to your account, notify us immediately using the live chat or email routes listed in the support section above.
If you believe a specific clause in these terms should be reviewed in relation to your account, submit your request in writing to our support team. We log every such request and respond with our position. We do not alter individual terms on request, but we do clarify how they apply to your situation.
These are the questions we hear most often about the Terms & Conditions at 8999com. Each answer reflects the rules as currently published. Where your situation depends on local law or eligible region status, we indicate that clearly.
Yes. All wallet activity processed through Nagad or Bank Transfer is covered by the transaction rules in these terms. The limits, procedures and any dispute steps for those routes are set out here alongside the instructions shown in your account wallet area.
We publish an updated version of the terms when a change is made. Continuing to use the platform after that update is treated as acceptance. We recommend checking this page periodically. If a change materially affects your account, we aim to notify you through a visible account notice or the support channel.
Access depends on your local law and whether your region is among those we serve. We do not operate where such services are restricted. Check the eligibility conditions on the account registration page or contact support before proceeding if you are uncertain about your access status.
Open your account history, locate the relevant Nagad or Bank Transfer entry, and contact support via live chat or email with the transaction reference. Our team reviews the record against the applicable clause in these terms and responds in writing with our findings and next steps.
Send a data query to our support team through the published email address or live chat. Reference your account and ask for a summary of the data we hold. We respond through the same channel. This right is described in the data retention section of these terms.
RTP information is shown only where the individual game or its studio — such as Pragmatic Play, Habanero or Microgaming — exposes that data within the game interface. We do not publish independent figures. These terms do not create any return commitment; they set out account and platform use rules only.